Privacy Policy

**Privacy Policy**

Clean Solutions France ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our site and the choices you have associated with that data. We provide commercial cleaning services, including office cleaning, industrial cleaning, window cleaning, carpet cleaning, floor maintenance, disinfection services, and post-construction cleaning, in France.

**Data Controller**

Clean Solutions France is the data controller responsible for your personal information collected through our site. Our address is 14 Rue du Louvre, 75001 Paris, Île-de-France, France.

**Information We Collect**

We may collect the following types of personal information:

  • **Contact Information:** This includes your name, company name, email address, phone number, and postal address. This is collected when you request a quote, contact us with inquiries, or subscribe to our newsletter.
  • **Business Information:** Information about your company, industry, and cleaning requirements, gathered when you request a service quote or enter into a service agreement.
  • **Usage Data:** Information about how you use our site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We collect this data through cookies and similar tracking technologies.
  • **Cookies and Tracking Technologies:** We use cookies and similar tracking technologies to analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.

**How We Use Your Information**

We use your personal information for the following purposes:

  • **Providing and Improving Services:** To provide you with the cleaning services you request, manage your account, and improve our services.
  • **Customer Support:** To respond to your inquiries and provide customer support.
  • **Marketing Communications:** To send you information about our services, promotions, and other updates. You can opt-out of receiving marketing communications at any time.
  • **Analytics:** To analyze how you use our site and improve its functionality.
  • **Legal Compliance:** To comply with applicable laws and regulations.

**Legal Basis for Processing**

We process your personal information based on the following legal bases:

  • **Consent:** Where you have given us your consent to process your personal information for a specific purpose.
  • **Contractual Necessity:** Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • **Legitimate Interests:** Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your interests and fundamental rights do not override those interests. These legitimate interests include providing and improving our services, marketing our services, and protecting our business.
  • **Legal Obligation:** Where processing is necessary to comply with a legal obligation.

**Data Sharing and Disclosure**

We may share your personal information with the following categories of recipients:

  • **Service Providers:** We may share your information with third-party service providers who provide services on our behalf, such as website hosting, data analytics, email delivery, and payment processing. These service providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
  • **Business Partners:** We may share your information with business partners who offer services that may be of interest to you.
  • **Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process.
  • **Affiliates:** We may share your information with our affiliates.
  • **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

**International Data Transfers**

Your information may be transferred to and maintained on servers located outside of your country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside France and choose to provide information to us, please note that we transfer the information, including personal information, to France and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

**Data Security**

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive data.
  • Implementing access controls to restrict access to personal information.
  • Regularly monitoring our systems for security vulnerabilities.
  • Training our employees on data security best practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

**Data Retention**

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

**Your Rights**

You have the following rights regarding your personal information:

  • **Right to Access:** You have the right to access your personal information that we hold.
  • **Right to Rectification:** You have the right to request that we correct any inaccurate or incomplete personal information that we hold.
  • **Right to Erasure:** You have the right to request that we erase your personal information under certain circumstances.
  • **Right to Restriction of Processing:** You have the right to request that we restrict the processing of your personal information under certain circumstances.
  • **Right to Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • **Right to Object:** You have the right to object to the processing of your personal information under certain circumstances.
  • **Right to Withdraw Consent:** If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at 14 Rue du Louvre, 75001 Paris, Île-de-France, France.

**Right to Lodge a Complaint**

You have the right to lodge a complaint with a supervisory authority if you believe that we have infringed your data protection rights. The competent supervisory authority for France is the Commission Nationale de l'Informatique et des Libertés (CNIL).

**Children's Privacy**

Our site is not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete such information.

**Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. We will notify you of any material changes to this Privacy Policy by posting the new Privacy Policy on our site. You are advised to review this Privacy Policy periodically for any changes.

**Contact Us**

If you have any questions about this Privacy Policy, please contact us at 14 Rue du Louvre, 75001 Paris, Île-de-France, France.